Privacy Policy

Symmetrical Wolf (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.symmetricalwolf.com or use our home remodeling services in New Jersey.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or appointment request form
• Call or email us directly
• Request an estimate or consultation
• Engage us for remodeling services

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Home or project address
• Project details and preferences
• Photos of your home or project area

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and requests
• To schedule appointments and consultations
• To provide project estimates and proposals
• To communicate about your ongoing project
• To send marketing communications about our services (only with your consent)
• To improve our website and services
• To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Subcontractors and service providers: We may share relevant project details with licensed subcontractors directly working on your project (e.g., plumbers, electricians, tile installers).
• Legal requirements: We may disclose your information if required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. New Jersey Consumer Privacy Act Compliance

In compliance with the New Jersey Data Privacy Act (S332), New Jersey residents have the following rights regarding their personal data:

• The right to confirm whether we are processing your personal data
• The right to access your personal data
• The right to correct inaccuracies in your personal data
• The right to delete your personal data
• The right to obtain a copy of your personal data in a portable format
• The right to opt out of the sale of personal data, targeted advertising, or profiling

To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We will respond to your request within 45 days.

5. SMS / Text Messaging

If you opt in to receive SMS or text messages from Symmetrical Wolf (for example, by submitting our quote request form), we may use your mobile phone number to send you project updates, appointment reminders, scheduling notifications, and other service-related messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure storage practices, and restricted access to personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for basic website functionality.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience.
• Functionality cookies: Used to remember your preferences and settings.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms (Facebook, Instagram), review sites, or mapping services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

10. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: Unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information below.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.